Privacy Policy

Last updated: 26/05/2025

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Lily & Hanna’s cares about your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you visit our website https://www.lilyohanna.se, contact us, or make a purchase.

This policy applies to users from Sweden and other European countries in compliance with the General Data Protection Regulation (GDPR).

1. Who we are

Lily & Hanna's AB
Kungsgatan 9
111 43 Stockholm, Sweden
Email: info@lilyohanna.se

We are responsible for the processing of your personal data as described in this policy.

2. What data we collect

We may collect the following information:

Name and contact details (email, phone number, address)
Shipping and billing information
Purchase history
IP address and browser data
Pages visited and interaction data via cookies

3. Why we collect your data

We use your personal data to:

Process and deliver your orders
Respond to inquiries or support requests
Improve your shopping experience
Send occasional marketing communications (with your consent)
Monitor and analyze website usage

4. Cookies and tracking

We use cookies to understand how visitors use our website and to improve functionality and performance. These may include:

Necessary cookies for website operation
Analytics cookies (e.g., Google Analytics) to track user behavior
Marketing cookies to show relevant ads (if any)

You can manage or disable cookies in your browser settings.

5. Third-party cookies

Some third-party services (such as analytics tools or advertising platforms) may place cookies on your device. Lily & Hanna's has no control over these cookies. For more information, please refer to the privacy policies of those third parties.

6. Data sharing

We do not sell or rent your personal data. We may share it with:

Payment providers (e.g., Klarna, Stripe)
Shipping partners
Analytics and marketing tools
IT service providers (only as needed for website functionality)

All third parties are required to handle your data in accordance with GDPR.

7. Your rights under GDPR

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict processing
Lodge a complaint with your local data protection authority

To exercise these rights, email us at: info@lilyohanna.se

8. Email and contact forms

When you send a message via our contact form or sign up for updates, your email address may be added to our mailing list. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.

9. Data retention

We retain personal data only as long as necessary for the purposes stated above, or as required by law (e.g., tax or accounting obligations).

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top of the page.